Frequently Asked Questions (FAQ)
1. Is my order shipped discreetly?
Yes. All orders are shipped in plain, unmarked packaging with no logos or descriptors of the contents. Your privacy is our top priority.
2. How will the charge appear on my bank statement?
Billing is completely discreet. Purchases appear under a generic business name and do not mention our store or adult products.
3. What is your shipping policy?
We offer standard, express, and international shipping. Delivery times vary by location and will be shown at checkout. Orders are typically processed within 24–48 hours.
4. Do you offer free shipping?
Yes—orders over a certain amount.
5. What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened items.
However, we do accept returns or exchanges for unopened, unused products within X days of purchase, and we always replace defective items.
6. What if my product arrives damaged or defective?
Contact our support team within 7 days of delivery. We’ll arrange a replacement or refund after verifying the issue.
7. Are your products safe to use?
Yes. We carry items made from body-safe materials like medical-grade silicone, stainless steel, and ABS plastic. Always follow the instructions and clean products before and after use.
8. What materials should I look for?
We recommend body-safe, non-porous materials such as silicone, stainless steel, or glass. Avoid products that contain phthalates or unknown material blends.
9. What lubricants should I use?
- Silicone toys: Use water-based lube only.
- Glass/metal toys: Any lube type is fine.
- Condom use: Stick to water-based or silicone-based lubricants.
10. How do I clean my toys?
Most toys can be cleaned with warm water and mild soap, or a toy-safe cleaner. Always check the product’s instructions—some items are waterproof, others are not.
11. Are your products suitable for beginners?
Yes! Many of our items include a beginner-friendly label or category. If you’re unsure, contact our support team for personalized recommendations.
12. Do you offer discreet customer support?
Absolutely. We offer private email and chat support, and we never disclose personal details.
13. Do I need an account to order?
No. You can checkout as a guest, although creating an account helps track orders and receive exclusive offers.
14. What payment methods do you accept?
We accept major credit/debit cards, digital wallets (e.g., Apple Pay, Google Pay), and sometimes discreet payment options such as PayPal—depending on your location.
15. Do you ship internationally?
Yes. We ship to most countries. Customs fees may apply based on local regulations.
16. Will customs know what I ordered?
International shipments may require a general product description, but we keep this as neutral as legally possible (e.g., “personal massager”).